{"id":2057,"date":"2026-02-17T11:03:26","date_gmt":"2026-02-17T17:03:26","guid":{"rendered":"https:\/\/vecaststore.com\/web\/?page_id=2057"},"modified":"2026-02-17T14:50:50","modified_gmt":"2026-02-17T20:50:50","slug":"politica-de-reembolsos","status":"publish","type":"page","link":"https:\/\/vecaststore.com\/web\/politica-de-reembolsos\/","title":{"rendered":"Pol\u00edtica de Reembolsos"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Vecast Store<\/strong><br><a href=\"http:\/\/www.vecaststore.com\">www.vecaststore.com<\/a><br>Fecha de vigencia: <strong>Febrero 2026<\/strong><br>Correo de contacto: <strong><a>vecastgt@outlook.com<\/a><\/strong><br>Aplicable en: <strong>Rep\u00fablica de Guatemala<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Generalidades<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En Vecast Store buscamos garantizar la satisfacci\u00f3n de nuestros clientes. Si por alguna raz\u00f3n no est\u00e1 conforme con su compra, podr\u00e1 solicitar un cambio o reembolso conforme a las condiciones establecidas en esta pol\u00edtica.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Plazo para solicitar cambios o reembolsos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">El cliente podr\u00e1 solicitar un cambio o reembolso dentro de los <strong>5 d\u00edas h\u00e1biles<\/strong> posteriores a la recepci\u00f3n del producto.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Despu\u00e9s de este plazo, no se aceptar\u00e1n solicitudes.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Condiciones para aplicar a reembolso o cambio<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para que un producto sea elegible deber\u00e1:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Estar en perfectas condiciones<\/li>\n\n\n\n<li>No haber sido usado<\/li>\n\n\n\n<li>Conservar etiquetas originales<\/li>\n\n\n\n<li>Estar en su empaque original<\/li>\n\n\n\n<li>Presentar comprobante de compra<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Vecast se reserva el derecho de rechazar devoluciones que no cumplan estos requisitos.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Productos que no aplican para devoluci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Por razones de higiene y seguridad, no se aceptan devoluciones en:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Suplementos alimenticios abiertos<\/li>\n\n\n\n<li>Productos de uso personal utilizados<\/li>\n\n\n\n<li>Art\u00edculos en promoci\u00f3n o liquidaci\u00f3n<\/li>\n\n\n\n<li>Productos personalizados<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Procedimiento para solicitar un reembolso<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">El cliente deber\u00e1:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Enviar un correo a <strong><a>vecastgt@outlook.com<\/a><\/strong><\/li>\n\n\n\n<li>Indicar n\u00famero de pedido<\/li>\n\n\n\n<li>Adjuntar fotograf\u00edas del producto<\/li>\n\n\n\n<li>Explicar el motivo de la solicitud<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez evaluado el caso, Vecast notificar\u00e1 si procede el cambio o reembolso.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Reembolsos aprobados<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si el reembolso es aprobado:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se realizar\u00e1 mediante el mismo m\u00e9todo de pago utilizado en la compra (cuando sea posible).<\/li>\n\n\n\n<li>El tiempo de procesamiento puede variar entre 5 y 10 d\u00edas h\u00e1biles dependiendo de la entidad bancaria.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Productos defectuosos o error en el pedido<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si el cliente recibe un producto defectuoso o incorrecto:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Debe reportarlo dentro de las primeras 48 horas posteriores a la entrega.<\/li>\n\n\n\n<li>Vecast asumir\u00e1 el costo del env\u00edo de reemplazo si el error es atribuible a la empresa.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Costos de env\u00edo en devoluciones<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si la devoluci\u00f3n es por decisi\u00f3n del cliente, este asumir\u00e1 el costo del env\u00edo.<\/li>\n\n\n\n<li>Si es por error o defecto comprobado, Vecast cubrir\u00e1 el costo correspondiente.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Cancelaci\u00f3n de pedidos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Un pedido podr\u00e1 cancelarse \u00fanicamente si a\u00fan no ha sido enviado.<br>Una vez despachado, aplicar\u00e1 la pol\u00edtica de devoluci\u00f3n regular.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Contacto<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para consultas sobre reembolsos y devoluciones:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <a>vecastgt@outlook.com<\/a><br>\ud83c\udf10 <a href=\"http:\/\/www.vecaststore.com\">www.vecaststore.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vecast Storewww.vecaststore.comFecha de vigencia: Febrero 2026Correo de contacto: vecastgt@outlook.comAplicable en: Rep\u00fablica de Guatemala 1. Generalidades En Vecast Store buscamos garantizar la satisfacci\u00f3n de nuestros clientes. Si por alguna raz\u00f3n no est\u00e1 conforme con su compra, podr\u00e1 solicitar un cambio o reembolso conforme a las condiciones establecidas en esta pol\u00edtica. 2. Plazo para solicitar cambios o [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2057","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vecaststore.com\/web\/wp-json\/wp\/v2\/pages\/2057","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vecaststore.com\/web\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vecaststore.com\/web\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vecaststore.com\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vecaststore.com\/web\/wp-json\/wp\/v2\/comments?post=2057"}],"version-history":[{"count":2,"href":"https:\/\/vecaststore.com\/web\/wp-json\/wp\/v2\/pages\/2057\/revisions"}],"predecessor-version":[{"id":2114,"href":"https:\/\/vecaststore.com\/web\/wp-json\/wp\/v2\/pages\/2057\/revisions\/2114"}],"wp:attachment":[{"href":"https:\/\/vecaststore.com\/web\/wp-json\/wp\/v2\/media?parent=2057"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}